Al Kayan Real Estate (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This policy explains what data our automated assistant collects on Facebook Messenger and WhatsApp, how we use it, and how we protect it. By using our assistant or contacting us through any of our digital channels, you agree to the practices described below.
We collect only the information you voluntarily provide during the conversation:
What we don’t collect: we do not collect sensitive data such as bank card numbers, national ID numbers, or passwords, and we never ask you for them.
Data is collected exclusively through Facebook Messenger messages sent to our official page, WhatsApp messages sent to our business number, and forms on our website.
We do not use tracking tools or cookies to collect personal data through the assistant.
Your data is used solely to:
We will not use your data for any other purpose without your explicit consent.
Data is stored in our customer relationship management systems on secure, password-protected servers. Access is limited to authorised staff who need it to perform their duties.
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no method of transmission over the internet can be guaranteed to be completely secure.
We do not sell, rent, or trade your personal data. Your data may be shared only:
We retain your data for as long as an active business relationship or ongoing interest in our services exists, and for a maximum of 24 months from our last contact, unless you request earlier deletion.
At any time you may:
To exercise any of these rights, contact us using the details in section 10. We will respond within 30 days.
To permanently delete your data from our systems, email [email protected] with the subject line “Data Deletion Request”, including the name and phone number used in the conversation. Deletion will be completed within 30 days and we will send you confirmation.
Our automated assistant operates through Facebook Messenger and WhatsApp, owned by Meta Platforms. Your messages on those platforms are also subject to Meta’s own privacy policy, which we do not control.
The assistant is intended for customer service and real estate enquiries only. It does not provide financial or legal advice, and no response it generates constitutes a binding offer or contract.
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date at the top. Continued use of our services after changes are posted constitutes acceptance of them.